Customer Services

We love talking to our customers...

At C&D we believe that providing great customer service is vital. Our staff are dedicated to help support you with your order both before you buy and after your purchase.

You can contact us through the 'Contact Page' and we will respond to your enquiry within 24 hours Monday-Thursday, if your enquiry is submitted on a Friday we will respond to you the following Monday.  

Alternatively give us a call on +44 (0) 1543 375541 Monday-Thursday 8am-4:30pm and Fridays 8am-1pm our experienced advisors will be able to answer your question quickly and provide you with reliable information.

C&D Opening Hours

Monday 8am- 4:30pm

Tuesday 8am-4:30pm

Wednesday 8am-4:30pm

Thursday 8am-4:30pm

Friday 8am-1pm

Saturday- Closed

Sunday- Closed

Please note: C&D trade all year round except the following 2010 public holidays:

April 2nd-5th- Easter Break

May 3rd- May Day

May 31st- Spring Bank Holiday

August 30th- Summer Bank Holiday

December 24th - January 1st- Christmas Break

Delivery Service

 This Takes

 Cost per Delivery Address

Standard Delivery (UK)

Standard Delivery (UK)

(Up to 48hours) If value of order under £250

(Up to 48hours) If value of order over £250

£17.50 per Consignment

Free Of Charge

Next day before noon

Next day before noon

(Order must be placed before 3pm Mon to Thur)
If value under £250

(Order must be placed before 3pm Mon to Thur)
If value over £250

£12.50 plus £17.50- standard delivery charge

£12.50

Next day before 10am

Next day before 10am

(Order must be placed before 3pm Mon to Thur) If value under £250

(Order must be placed before 3pm Mon to Thur) If value over £250

£21 plus £17.50 standard delivery charge
£21

Saturday Delivery (UK)

Saturday Delivery (UK)

(Order must be placed before 12 Noon Fri)
If value of order under £250

(Order must be placed before 12 Noon Fri)
If value of order over £250

£25 plus £17.50 for standard delivery

£25

Isle Of Wight (UK)/ Isle of Man (UK)

Aberdeen/ Inverness/ Northern Ireland

If value of order under £250

If value of order over £250

£30

Free of charge

UK Returns Policy

Our UK Goods returned Policy- unless otherwise stated the following conditions shall apply to returns:-

a. No goods delivered to the buyer which are in accordance with the contract will be accepted for return without an official returns note number authorised by the company through your Area Sales Manager- To find out who your Area Sales Manager is click this link.

b. If the company agrees to accept any such goods for return and only if the goods are able to be restocked and resold, the Buyer shall be liable to pay a minimum handling charge being the greater of £50 or 25% of invoice price.

c. Such goods, unless faulty, must be returned to the Company carriage paid and in suitable packing. Faulty goods will be collected by the company.

d. Goods cannot be returned without the authorised returns note, if no number is specified goods may at the Company's discretion be returned to the Buyer or stored at the Buyers cost, without prejudice to any rights or remedies the Company may have.

e. The Buyer shall be deemed to have accepted the goods by the close of the second working day after the date of delivery and shall thereafter not be entitled to reject Goods.

f. No returns will be accepted from the Buyer after 6 months from the date of invoice, unless agreed otherwise

g. Non-catalogue items will not be accepted for return.

h. If goods returned as faulty and collected by us are found, on inspection, to be fit for purpose, an invoice will be raised for this charge payable by the Buyer, together with an inspection fee of £50.

i. Returns sent back by the Buyer without authorisation will not be credited. If a debit note is raised by the Buyer the Company have the right to offset the sum from any rebates due to the Buyer

Back to top

International Delivery Charges

Our international Delivery charges depend on various factors such as where the item is being shipped too and the weight of the items being delivered. If you would like to discuss international delivery charges and would like to know how much it will cost please contact our dedicated sales member here who deals with all international deliveries. You will be provided with all the information that you need to know before placing your order.

Please Note- International customers must place their orders by conatcting C&D and can not be placed through C&D online.

Online Ordering

Please note that C&D have a minimum online order of £50, your goods will need to reach this value in order to go through to the check out process.

C&D also offer a Express Manufacturing Service- if we have the components available then we can provide the express service at a charge of 20% on top of the list price of your order. For more information on this service please call our dedicated sales team on +44(0) 1543 375541. (Please note the Express Manufacturing service is not available online and can only be processed by calling our sales team)

Cancelling/Changing my order

Cancellations can only be done by contacting Craig and Derricott and confirming in writing that you would like to cancel the order/s placed, you can not cancel an order online- However before calling we will need your 'Order reference number'. To get your order reference number please follow these steps:-

• log in to your account
• go to the My account page
• go to the orders page
• find the order reference number
• call us and quote the reference number- we can then cancel your order

Please Note: Cancellation Charges - The customer has 24 hours from the date order placed to cancel in full with no penalty, unless the order has been dispatched. After 24 hours the returns procedure will apply, please see our T&C for further information.

Technical Support

Our technical sales team combined have over 60years experience and can assist you with any technical related issue or concerns you may have.  Just contact our technical sales team on +44 (0) 1543 375541 or simply fill in our enquiry form with 'Technical' in the discussion box and we will respond to your enquiry as soon as we can.

Terms & Conditions

Feedback

It is very important to receive customer comments, either positive or negative. Craig and Derricott has completely overhauled itself over the past few years in virtually every aspect of our business. Listening to your feedback and more importantly dealing with matters that need action is a matter of utmost priority. Together we can continue to build a more responsive, ambitious and progressive company delivering what our customers want when they want it.

If you have comments on any aspect of our business please email sales@craigandderricott.com or contact us through our feedback form and in the discussion box put 'Feedback'.

Your opinions are most valued and appreciated.

Andrew Dolman

Managing Director