Customer Services

If you have any questions or would like to find out information about purchasing online with C&D use the links below, we're always happy to assist you.

 

Please Select a Topic:

 
C&D Opening Hours International Delivery
Returns Policy Cancelling/Changing my order
Technical Support
Terms & Conditions
Delivery Charges (UK)
Feedback


We love talking to our customers...

  

At C&D we believe that providing great customer service is vital. Our staff are dedicated to help support you with your order both before you buy and after your purchase.

 

You can contact us through the 'Contact Page' and we will respond to your enquiry within 24 hours Monday-Thursday, if your enquiry is submitted on a Friday we will respond to you the following Monday.  

 

Alternatively give us a call on +44 (0) 1543 375541 Monday-Thursday 8am-5:30pm and Fridays 8am-5pm our experienced advisors will be able to answer your question quickly and provide you with reliable information.


C&D Opening Hours

Monday 8am- 5:00pm

Tuesday 8am-5:00pm

Wednesday 8am-5:00pm

Thursday 8am-5:00pm

Friday 8am-5:00pm

Saturday- Closed

Sunday- Closed


Delivery Charges (UK)

Next day & Saturday deliveries are applicable to in-stock items only

Delivery Service

 This Takes

 Cost per Delivery Address

Standard Delivery (UK)

Standard Delivery (UK)

(Up to 24hours) If value of order under £250

(Up to 24hours) If value of order over £250

£17.50 per Consignment

Free Of Charge

Next day before noon

 

 

Next day before noon

(Order must be placed before 4:30pm (Mon - Thurs) 4:00pm (Friday)
If value under £250

 

(Order must be placed before 4:30pm (Mon - Thurs) 4:00pm (Friday)
If value over £250

£30 plus £17.50- standard delivery charge

 

£30

Next day before 10:30am

 

 

Next day before 10:30am

(Order must be placed before 4:30pm (Mon -Thurs) 4:00pm (Friday) If value under £250

 

(Order must be placed before 4:30pm (Mon - Thurs) 4:00pm (Friday) If value over £250

£35 plus £17.50 standard delivery charge

 

£35

Saturday Delivery (UK)

 

 

Saturday Delivery (UK)

(Order must be placed before 4:00pm Friday)
If value of order under £250

 

(Order must be placed before 4:00pm Friday)
If value of order over £250

£40 plus £17.50 for standard delivery

£40

Isle Of Wight (UK)/ Isle of Man (UK)

 

Aberdeen/ Inverness/ Northern Ireland

If value of order under £250

 

 

If value of order over £250

£30

 

 

Free of charge

Please note:  VAT will be added to all delivery charges at checkout.

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UK Returns Policy

Our UK Goods returned Policy- unless otherwise stated the following conditions shall apply to returns:-

 

a. No goods delivered to the buyer which are in accordance with the contract will be accepted for return without an official returns note number authorised by the company through your Area Sales Manager- To find out who your Area Sales Manager is click this link.

 

b. If the company agrees to accept any such goods for return and only if the goods are able to be restocked and resold, the Buyer shall be liable to pay a minimum handling charge being the greater of £50 or 25% of invoice price.

 

c. Such goods, unless faulty, must be returned to the Company carriage paid and in suitable packing. Faulty goods will be collected by the company.

 

d. Goods cannot be returned without the authorised returns note, if no number is specified goods may at the Company's discretion be returned to the Buyer or stored at the Buyers cost, without prejudice to any rights or remedies the Company may have.

 

e. The Buyer shall be deemed to have accepted the goods by the close of the second working day after the date of delivery and shall thereafter not be entitled to reject Goods.

 

f. No returns will be accepted from the Buyer after 6 months from the date of invoice, unless agreed otherwise

 

g. Non-catalogue items will not be accepted for return.

 

h. If goods returned as faulty and collected by us are found, on inspection, to be fit for purpose, an invoice will be raised for this charge payable by the Buyer, together with an inspection fee of £50.

 

i. Returns sent back by the Buyer without authorisation will not be credited. If a debit note is raised by the Buyer the Company have the right to offset the sum from any rebates due to the Buyer

 

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International Delivery Charges

Our international Delivery charges depend on various factors such as where the item is being shipped too and the weight of the items being delivered. If you would like to discuss international delivery charges and would like to know how much it will cost please contact our dedicated sales member here who deals with all international deliveries. You will be provided with all the information that you need to know before placing your order.

 

Please Note- International customers must place their orders by conatcting C&D and can not be placed through C&D online.


 


Cancelling/Changing my order

Cancellations can only be done by contacting Craig and Derricott and confirming in writing that you would like to cancel the order/s placed, you can not cancel an order online- However before calling we will need your 'Order reference number'. To get your order reference number please follow these steps:-

  • log in to your account
  • go to the My account page
  • go to the orders page
  • find the order reference number
  • call us and quote the reference number- we can then cancel your order

Please Note: Cancellation Charges - The customer has 24 hours from the date order placed to cancel in full with no penalty, unless the order has been dispatched. After 24 hours the returns procedure will apply, please see our T&C for further information.

 

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Technical Support

Our technical sales team combined have over 60years experience and can assist you with any technical related issue or concerns you may have.  Just contact our technical sales team on +44 (0) 1543 375541 or simply fill in our enquiry form with 'Technical' in the discussion box and we will respond to your enquiry as soon as we can.

 


 

Terms & Conditions

Craig & Derricott's terms and conditions for Sales and Purchasing can be viewed or downloaded from the following links:-

T&C's for purchasing from C&D.

T&C's for suppliers to C&D.


Feedback

It is very important to receive customer comments, either positive or negative. Craig and Derricott has completely overhauled itself over the past few years in virtually every aspect of our business. Listening to your feedback and more importantly dealing with matters that need action is a matter of utmost priority. Together we can continue to build a more responsive, ambitious and progressive company delivering what our customers want when they want it.

 

If you have comments on any aspect of our business please email sales@craigandderricott.com or contact us through our feedback form and in the discussion box put 'Feedback'.

 

Your opinions are most valued and appreciated.

 

Andrew Dolman

Managing Director

 

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